You create your own documents; our algorithms have been thoroughly tested so if there's a mistake you most likely entered the wrong information.
To fix use the link in the despatch email and make changes and use voucher code ADMIN - you'll skip payment and the order will be processed without charge.
To avoid misuse the following rules apply;
1. Must be within 24 hours of the original order.
2. Must be the same employee / employer and similar date. You can't order a single payslip and keep amending with a different dates, or employee names.
3. We print & post at 3.00pm weekdays. If documents have already passed this stage we will replace PDF copies but not printed documents (order again).
4. One of the team must sign off any admin order so it may take a little longer to process while we verify the request ties up with an original order.
We want to help, but reserve the right to decline any request.
Amount should be before (or after) tax - You selected the incorrect option; Gross is before deductions and Net is the end take home amount.
Year to date amounts - You have the option to enter carried forward totals from your payslips before this order. If you do the pay totals will be added to the first payslip and reflected in the YTD amounts.
My address is not shown - If you choose a payslip style that does not display address it will not be included. Go back and choose another style.
Company address looks slightly different - On some document styles the space is limited and will abbreviate to the most important information, rather than cut off town or post code if it runs out of space. Address fields 4 then 2 & 1 are cut in that order until the address fits the space allocated.
I entered the yearly salary - You need to provide the pay period amount NOT the year. The amount you enter will be calculated as the weekly, fortnightly or monthly salary depending on your selected choices.
My deductions are slightly different - Minor differences can occur depending on how different systems handle the rounding up of calculated pay amounts. They usually come together at year end totals. However, you have complete control and can submit your own deductions.
My deductions are significantly different - Check what tax code you supplied. If you set as 'Standard Tax' make sure you're not comparing the previous pay year. Allowances for Tax & NI usually change Apr 6th with the new tax year. Also if this is a second job did you update tax code with BR or D0 code?
Why did you not use my carried forward amount - Usually this occurs where the payslip is the first in the new pay year which starts Apr 6th. All totals reset to zero on this date and your figures can not be carried from one year to another.
I need to show pension - No problem, you select this in the optional extras section. You can then enter amounts next to each payslip date. By default tax relief will be given on the payslip but you can select to get the tax relief added by your pension provider.