At one time we had a team of people processing email, telephone and web orders. Payment could be made online, bank transfer, over the phone, or even at the counter of a local bank branch.
Some might say it was better. It was certainly more costly and prone to potential errors from conversational misunderstandings. If we operated the same way today we would have to charge higher prices.
Technology has enabled us over time to streamline our business, providing better quality documents and a faster service, while maintaining a competitive edge.
We recently launched our self-service pay document platform where users create their own items and automatically generate PDF copies and order printed documents.
At this time, information is submitted and items are emailed across within minutes. However, we're working towards displaying finished documents on-screen which can then be edited, downloaded from the browser, and printed copies ordered.
In the meantime we let you edit an order if you made an error by re-entering details using an admin voucher code which skips payment.
Data security is important and the information is only live temporarily while processing, and deleted as soon as PDF documents have been created. The client receives an email with their PDF copies, we get a copy (stored offline) for reference along with print files to transfer to the correct stationery.
We do our print run just before 3pm when the PDF copies of order information are transferred to the correct payroll documents before shipping. Everything is then posted by Royal Mail.
We're proud of how efficient we are. Our high level of regular customers who come back time and again would (I hope) testify that set a high level of professionalism and deliver exactly what we say we will.
One thing for sure... we will always strive to get better.